Missed Appointment Policy

At Insight Medical Imaging, we are committed to providing timely, empathic, and high-quality care to every patient who visits our clinics. To keep our clinic schedules running smoothly and maximize appointment availability for everyone who needs diagnostic imaging services, we have a missed-appointment policy.

If you miss three appointments in a rolling 12-month period, you will not be able to book another appointment with us until the 12 months expire.

Key Details to Remember

Cancellations vs. No-Shows: 

• Cancellation: If you need to cancel or reschedule, notify us 24-hours before your scheduled appointment start time. This helps us open the slot for another patient in need.
• No-Show: A no-show occurs when you miss an appointment without giving prior notice to cancel or reschedule.

12-Month Rolling Window:

• Missed appointments (no-shows) are tracked over a rolling 12-month period.
•  Any no-show older than 12 months automatically expires and will no longer count toward your record.

Reminders & Communications:

• If you miss an appointment, we will send a courtesy follow-up text to keep you informed.

Booking Restrictions:

• To ensure fair access to appointment slots for all Albertans, patients who accumulate three (3) no-shows within a rolling 12-month period will be placed on a temporary booking restriction status (“Do Not Book”).
• Patients on a restriction status can book an exam after the rolling 12 months expire.

How You Can Help Us Serve You Better

We understand that unexpected events happen! If you can’t make your scheduled appointment, please call our team or contact us as early as possible so we can help you reschedule and free up the time for another patient.

Thank you for your understanding and partnership in helping us deliver timely, accessible healthcare to our entire community!

Questions or Need to Reschedule? Call our Central Booking line at 780-669-2222 or contact us